Marine
Mercury University to hold Service CSI Workshops
FOND DU LAC, Wis. – Starting in November, Mercury University will conduct
multiple workshops to help dealerships increase their Service Customer
Satisfaction Index (CSI) scores.
The Service CSI Workshops are designed to assist authorized Mercury dealers
to better understand Mercury's Service CSI program. The workshops will
include interactive group discussions and activities on how to improve a
dealer's Mercury Service CSI score by increasing the service satisfaction of
customers.
These workshops are primarily aimed at dealer executives, managers and
front-line employees; however, all service employees can benefit from the
material presented in this course.
Some of the topics scheduled for inclusion in the workshops are the benefits
of Service CSI, ways to get the most out of Service CSI reports, best
practices to improve Service CSI scores, improving customer service
satisfaction and manager and employee involvement.
Dealers are required to call Mercury University toll free at 1-888-326-3728 to
register for this course.
Mercury University, established in 1996, is known for its excellence in the
development and delivery of marine industry training. Mercury University
offers complete content planning, development and execution. The
fundamental concepts of the courses are designed to address strategic
business needs that deliver a measurable return to your organization.
Mercury Marine is the world's leading manufacturer of recreational marine
propulsion engines. A $2.3 billion division of Brunswick Corporation (NYSE:
BC), Mercury and its 6,200 employees worldwide provide engines, boats,
services and parts for recreational, commercial and government marine
applications. Mercury's industry-leading brand portfolio includes Mercury and
Mariner outboard engines; Mercury MerCruiser sterndrives and inboard
engines; MotorGuide trolling motors; Mercury and Teignbridge propellers;
MotoTron electronic controls; Mercury inflatable boats; Mercury SmartCraft
electronics; and Mercury and Quicksilver parts and oils. In 2007, Mercury
Marine's OptiMax engine was once again ranked "Highest in Customer
Satisfaction with Two-Stroke Outboard Engines in a Tie" by J.D. Power and
Associates, and Mercury MerCruiser engines were ranked "Highest in Customer
Satisfaction with Sterndrive Engines" for the second year in a row. More
information is available at www.mercurymarine.com.
Mercury University Service CSI Workshop Dates and Locations:
- 11/1/07 – Seattle, WA
- 11/8/07 – Anaheim, CA
- 11/27/07 – Dallas, TX
- 11/29/07 – Dundee, MI
- 12/4/07 – Springfield, MO
- 2/12/08 – Atlanta, GA
- 2/14/08 – Columbia, SC
- 2/21/08 – Annapolis, MD
CONTACT:
Erik Pope
Communications Coordinator
Mercury Marine
Phone: 920-929-5916
Email: erik.pope@mercmarine.com
